Asantae Refund Policy for Asantae Products (RealW8, Java Coffee, HeartShot)

Asantae guarantees the quality on all Asantae products. If you think something doesn’t match up to our description of it, return the unused portion for a refund. The refund is less 10% and the original shipping & handling charges are non-refundable. The offer is void if product is more than 50% used. 

All returns must be authorized by Asantae prior to returning the item(s). Customer Service will make available to you a "Return Goods Authorization Number" or “RGA” number. This number is to be displayed on the outside shipping carton. 

Return the unused portion of your item(s) within 30-days from the date of purchase. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren’t completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt. 

Customer Service 
Email: support@asantae.com
Phone: 1.888.463.5279
Fax: 480.383.6147
Hours: Monday to Friday, 7:00 a.m. to 4:00 p.m. MST (Mountain Standard Time)

Calorad and Agrisept Products
We Guarantee Fresh Product with a 2 year expiration date. Our products are shipped from Nutri Diem who is the manufacturer of the Calorad and Agrisept products. We pledge to offer you the best quality products and we deliver! We guarantee the quality on everything we sell. If you should receive any product that is damaged, leaking due to a broken seal or damaged in transport, you will get product replacement. If you receive damaged product, call for a return number and address to return the product for a replacement.

Thank you and God bless.

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